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Dell, founded by Micheal Dell in 1984, was working in a simple concept, delivering computer directly to customers. News are around that they are in search of resellers/ agents now. Am writing this to scribble down my experience with Dell. I am from India and I was looking for an inspiron 1525 for my personal use. And I had a bad expeience with them. Will dell do a revision rhinoplasty to save/hide their face? I made an enquiry(#3638068) on Inspiron 1525(through dell.co.in). I got a quotation from dell, but the additional info which i fill in the end wasn't taken care of. I mailed them back saying I need some changes, like I need windows XP, and not Vista. After about 24 hours, I gave them a call, said to them the same. The executive on the other end said that its not possible to give me 1525 with Win XP(well, at least she have done her part). I informed her about the budget and she said she will mail back(did I misunderstand her in that part?). Even after 24 hours, there wasn't a call/mail from their end. I send her(dell executive) a mail back, thanking for the services. I went ahead with other laptop models, and I was still inclined to Dell. So I re configured the 1525, this time, making some extra modification. I didn't even got a response from Dell and at last I wrote a mail, asking whether,i would receive a notebook.
Dear People out there in Dell,
I don't know what is happening at your end, but things are not falling in the right place. I placed an order earlier (ref #3638068) and i got a reply. (a quotation) but i asked for a simple customization. I juz need Win Xp, instead of Vista. The lady agreed with the same and said will respond with another quotation(She said she will give another laptop instead of inspiron 1525.)
I dint got a reply and I send a thank you note after some time/ day. Now i send an order(ref #3685336) and i didn't even got a quotation.
I gave a try in HCL, and even before my computer showed "information send", I got a call from HCL, Delhi, asking for the requirement and stuffs like that, based on the requirement, they even recommended some models.
Why is that not happening in Dells case? When I get a laptop in a day with a local vendor, I still goes with Dell, ready to wait for the shipment, all because I have used it before, in my previous office.
Will something favorable happens? Will I be able to get a laptop from Dell? or is this something like a demand creation kinda stuff?
If am not getting a quotation in a days time, will I get a next day service? I doubts.
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Vishnu M.
http://beautifulminds.in
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This was what I send them, and they are not interested in business, and they are gonna loose business. for , I am going with HCL, HP , Compaq or Lenovo. And They have lost at least 3 other business in notebook. Why don't they understand that by loosing one, its not just one business that they are gonna loose? But at least a couple or more.
Will I recommend Dell to any one in India?
Will I recommend Dell to any one(world wide)?
Never ever....
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